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INFORMATION | RESERVATIONS E-mail: geral@truetraveller.pt | Tel.: 220 962 947
WE have your dream TRAVEL
PORTO
Rua Brito Capelo, 992
4450-069 Matosinhos | Portugal
+351 220 962 947 Tel
+351 220 963 514 Fax
(Cost of call for Portugal' landline network)
1. OWNERSHIP:
This website belongs to Fatima Cardoso Brízio, Unipessoal Ltd, with headquarters at Brito Capelo Street, 992 in Matosinhos, NIPC 513 183 140, registered in the Commercial Register under number 513 183 140 and registered in RNAVT with the number 4798.
The product of Fatima Cardoso Brízio, Unipessoal Lda available in www.fcbtravel.pt hereinafter referred to as "Web page", is subject to these Terms of Use, will be just commercialized directly to end customers hereafter "USER(S)".
2. ACCESS TO THE WEBSITE:
Fatima Cardoso Brízio, Unipessoal Lda., And users of www.fcbtravel.pt page agree that the access to it, viewing, use or hiring are governed by these Terms of use and utilization.
When using this website, USERS expressly accept full and unreserved membership, to each and every one of the web page Conditions of Use in the published version and in force at the same time that the USERS accessing this portal, especially those established on the limitation of liability, as well as any supplier of tourist services or travel. Therefore, USERS must carefully read these Terms of Use carefully before using the portal, as the same may have been subject to modifications since the last time you accessed.
Notwithstanding the foregoing, the parties undertake to observe all laws and regulations apply to this website and reserves contracted through you.
3. PROPERTY RIGHTS AND OTHER INTELLECTUAL PROPERTY RIGHTS.
USERS acknowledge and agree that the information and intellectual property rights (including without limitation any copyright, patent, trade marks or services and trade secrets) on the website of Fatima Cardoso Brizio, Unipessoal Lda., And that the USERS receive or which they access are the exclusive property of Fatima Cardoso Brízio, Unipessoal Lda. or its suppliers.
4. CONTENT
The contents of www.fcbtravel.pt page on the World Wide Web are protected by copyright Copyright © Fatima Cardoso Brizio Travel agency. All rights not expressly granted herein are reserved. Reproduction, transfer, distribution or storage of part or all of the contents in any form without the prior written permission is prohibited, unless it is done according to the following terms. Fatima Cardoso Brízio, Unipessoal Lda. allows view your pages on your computer or printing copies of extracts from these pages for your personal use and not for redistribution, unless the Fatima Cardoso Brízio, Unipessoal Lda. expresses written permission. Individual documents in our World Wide Web pages may be subject to additional terms indicated in those documents.
USERS recognize and accept:
- That, except as agreed here, do not acquire any additional rights on the content.
- What content, directly or indirectly received or which has access, is the exclusive property of Fatima Cardoso Brízio Unipessoal Ltd or its suppliers, which will continue to be their sole owners.
5. CHANGES ON THE WEBSITE OF FÁTIMA CARDOSO BRÍZIO, UNIPESSOAL LDA.
Fatima Cardoso Brízio Unipessoal Lda. may make improvements or changes in the information, elements, data, services and other elements of this website or cancel it at any time without prior notice.
Fatima Cardoso Brízio Unipessoal Lda. may also modify these Terms at any time, and such modification shall be effective from that introduced web page.
Consequently, the access and further use of the web page presuppose approval by the USERS of the new Terms.
Fatima Cardoso Brízio Unipessoal Lda. may suspend access to the system object of this program, due to maintenance work, for network security reasons or for reasons of force majeure "acts of god" without any prior notice.
This website is for exclusive access to the public so that it can make your reservations. We do not accept bookings made through travel agencies or other persons acting as intermediaries of natural or legal persons.
Fatima Cardoso Brízio, Unipessoal Lda. reserves the right to deny access to the web page without notice, only being allowed access to those 18 years and legally able to do so.
6. LIABILITY
Fatima Cardoso Brízio, Unipessoal Lda. makes no warranty of any kind, express or implied, including, among others, property guarantees, non-infringement, the implied warranties of merchantability or fitness for a particular purpose, with respect to the availability, accuracy , reliability or content of these pages.
Under no circumstances shall Fatima Cardoso Brízio, Unipessoal Lda. be liable for any damages, including lost profits and consequential damages, which are directly or indirectly related to the use, or the inability to use the content, materials, functions and information available through the website, even if Fatima Cardoso Brízio Unipessoal Lda. has been advised of the possibility of such damages.
Included in limitation of liability provided for in the preceding paragraph all caused damage to User's computer resulting from the direct or indirect use, incidental or consequential web page, and even damage caused by the spread of viruses, "Trojan" and "worms" whatever their origin and mode of transmission.
All content, materials, functions and information available on the web page are provided as it appear and are published without any warranty of any kind provided by Fatima Cardoso Brízio, Unipessoal Lda. the web page may contain information, addresses or materials from other sites outside the Fatima Cardoso Brízio, Unipessoal Lda., for which the authors of those sites will be solely responsible. Fatima Cardoso Brízio, Lda. is not responsible for the information, addresses or materials at those sites.
The website may contain "links" (electronic links) to third party web sites. Such links are purely informational and Fatima Cardoso Brízio, Unipessoal Lda. assumes no responsibility for the accuracy, completeness or legality of the content of such web sites, or for any information, opinions, product offerings or services contained therein. Fatima Cardoso Brízio, Unipessoal Lda. declares that it has no control, with respect to risk of confidentiality, security and others on third party sites.
The poster, to send material to any of the servers of Fatima Cardoso Brízio Unipessoal Lda by e-mail or through the pages of Fatima Cardoso Brizio Unipessoal Lda on your site, agree to the following: (i) the material will not contain any item that is unlawful or otherwise unfit for publication; (Ii) will scan and remove any viruses or other destructive features before submitting any material; (Iii) you own the material you send or have the unlimited right to be able to provide you; (Iv) the Fatima Cardoso Brízio Unipessoal Lda. May publish the same material free of charge and / or incorporate the same or any of the concepts described therein in its products.
In any case, the Fatima Cardoso Brízio Unipessoal Lda. Will be responsible for losses or damages, whether direct or indirect, of any kind arising from the access or not the website, its use or the information contained in it, including loss of profits and the like.
7. APPLICABLE LAW AND JURISDICTION AND VENUE
The all disputes arising from the interpretation or enforcement of these Terms of Use apply will be appreciated Portuguese law.
All disputes arising from the interpretation or execution of the General Conditions of Use will be present diri Kids in Court of Matosinhos County, expressly waiving any other.
CONFIDENTIALITY, SECURITY AND DATA PROTECTION
The security and privacy of our customers is very important to Fatima Cardoso Brizio, Unipessoal Lda., adopt the best practices in terms of privacy of data which are supplied by this.
• ACCESS TO PERSONAL INFORMATION
The formalization of bookings through this web site impli ca introducing the system, the USERS, of personally identifiable data, such as those relating to your personal preferences, special circumstances which affect or others and will be used to facilitate and enable hiring and booking of specific services that make up the request of the agency's client.
Such treatment is carried out in strict compliance with personal data protection legislation all in accordance with the European Directives 95/46 and 2002/58, in Law No. 67/98 of 26 October and / or any legislation governing, EDPS proposes adding or replace the "Regulation on Protection of Personal Data" (hereinafter referred to as RPDP).
Any personal data that, in using this system, users can reveal the Fatima Cardoso Brizio Unipessoal Lda, will be understood as obtained, processed and transmitted in strict compliance with RPDP.
Fatima Cardoso Brizio Unipessoal Lda represents and warrants that it has implemented and will continue to implement the technical and organizational security measures necessary to ensure the security of personal data in order to avoid its alteration, loss, treatment and / or unauthorized access, taking into account the current state of technology, the nature of the data stored and the risks they are exposed.
If the user wishes to exercise d ights of access, rectification, cancellation or opposition that RPDP grants them, you can send an e-mail message to fcb@fcbtravel.pt.
The Fatima Cardoso Brízio Unipessoal Lda accessing to any personal data, undertakes to:
• Custody them through security measures legally required, technical and organizational, to ensure their safety, avoiding its alteration, loss, treatment or unauthorized access in accordance with the state of technology at all times, the nature of the data and the possible risks to which they are exposed.
• Use or apply the data only for the achievement of the agreed services.
• Do not communicate or for the purpose of conservation, to third parties. Not duplicate or replicate total or partial information, or results of the same relationship.
• Make sure that data is handled solely by workers whose intervention is necessary for the provision of the service. There is a possibility that the information is disclosed to third parties, they should be obliged to maintain appropriate confidentiality in as provided herein.
• Once completed the service provided, should make sure that destroyed or returned the information, and all media or documents in which it is included without any copy store.
Fatima Cardoso Brizio Unipessoal Lda. May disclose information from USERS to third parties solely for the purpose of completing the booking of and requests for administrative reasons under the legislation in force for implementation travel / service to certain countries.
Any data collected in this way in the web page will be transmitted in accordance with the provisions of RPDP, to the entities involved in hiring the services required to the extent absolutely necessary to achieve the reserve / desired service and according to the laws of Country destination.
IF YOU DO NOT AGREE TO THE ABOVE CONDITIONS S, FATIMA CARDOSO BRIZIO UNIPESSOAL LDA. NO POWER TO THE CONTRACT AND THEREFORE CAN NOT BE ABLE TO ACCEPT YOUR RESERVATION.
• SECURITY:
Please be sure we correctly provided the your credit card information, if it does not, the achievement of their booking can be delayed and the total costs may be changed due to the late completion of booking.
Fatima Cardoso Brizio Unipessoal Lda. Reserves the right to cancel the services reserved upon confirmation of booking if payment is refused by the originator credit card or if you have provided us with the data incorrectly.
Fatima Cardoso Brizio Unipessoal Ltd also reserves the right to carry out random checks in order to minimize fraud with credit cards. Consequently, we may ask you, prior to confirming the reservation, to give us a fax or copy of a document address, and a copy of your credit card and the same statement of account the latest possible.
1. Object
1.1 Contractual General Conditions are intended to establish the terms and conditions that govern the provision of trips organized by Fatima Cardoso Brizio services, Unipessoal Lda., A company headquartered at Rua Brito Capelo, 992, Matosinhos, NIPC 513 183 140 , registered in the Commercial Register under number 513183140 and registered in RNAVT with the number 4798, in addition to any Particular Conditions agreed between the Client and the Agency.
1.2. The terms of the Particular Conditions, if any, shall prevail over the provisions of these terms and conditions prevailing over both any additional stipulations agreed written especially between the Client and the Agency.
1.3. The services and products are offered to you under the terms and conditions expressed herein.
1.4. By contracting with the agency you acknowledge and accept all the terms and conditions set forth.
2. Inscription
2.1. Payment terms can vary depending on the type of product and supplier, consisting of the same special conditions of the contracted service. In the absence of special circumstances, it will apply these general conditions under which, in the holiday hiring act, the customer must pay 25% of the service price, and the remaining 21 days before the start of the service.
2.2. If the registration or reservation for the trip were to take place under twenty-one days to the date scheduled for the beginning, you agree that the validity of this agreement is subject to the express statement of the Agency to have obtained from all suppliers confirming the conditions for the services to be provided on travel booked, with the price of the trip be paid in full upon registration.
2.3. For any change to the description on the trip at your request the Agency reserves the right to charge a change fee pursuant to the provisions of section 3.1. below.
2.4. Without prejudice to the amount payable by the Customer for the costs to be incurred with the reserves necessary for confirmation of registration and which will add to the holiday price, the Customer is also required to pay all cancellation charges, in accordance with paragraph 8 of these General Conditions, should it give up the trip.
2.5. The Agency reserves the right to cancel any registration for which payment has not been made under the above conditions.
3. Reservations
3.1. For reservations, service charges, changes to reservations and other services will apply the constant value of the tables that they are in force at all times available for inspection at their points of sale, plus amounts charged by suppliers in particular in cases of changes.
3.2. The standard form for reservation or service request must include all information necessary for processing the same.
3.3. The prices referred to in 3.1. are payable per booking request, provide services or supply of goods and products and will be charged to the Customer at the time of acceptance of the reservation, request service or supply of goods and products by the Agency.
3.4 The prices referred to in 3.1. Customer will not be refunded in case of no use or enjoyment of the good or service subject to reservation as well as for any other reason that is not attributable to the Agency.
4. Alterations to Travel Prices
4.1. The Agency reserves the right to, within twenty days before the date of travel, change the price of the trip if this increase is due to variations in the cost of transportation or fuel, dues, taxes or fees chargeable or currency fluctuations, must communicate this fact to you.
4.2. The change will be calculated based proportional to changes in prices of the factors influencing the same change.
4.3. Failure to accept the increase in the price of the trip, under the law, gives you the right to cancel your registration on the trip.
5. Refunds
After the start of the stay will not be due any refunds for unused services by the Customer. Failure to provide services envisaged in the travel program for causes not attributable to the Agency if not replaced by other equivalent services, gives you the right to be reimbursed for the difference between the price of provided services and actually provided, without prejudice the provisions of paragraph 11.3 of these General Conditions.
6. Assignment of Registration
You may transfer your registration, making be replaced by another person who meets all the conditions required for the trip by giving notice to the Agency at least 7 days in advance and that the different service providers included in the travel accept replacement . In the case of cruises and flights of long journeys, the above period shall be 15 days. The transfer of registration severally liable the transferor and the transferee by the payment of the price and additional charges occasioned by the transfer.
7. Airport rates. VAT tax
7.1. The payment of airport charges must be made by you when purchasing travel or locally at airports where it is required, which may vary according to destination. In any case, the Agency shall inform the Customer, upon registration on the trip, the payment of these fees.
7.2. The tax on value added, applicable to the travel date, this included in the service.
8. Withdrawal of Travel
8.1. If you or any of your companions give up the trip / stay previously confirmed, you will have to pay, under the law, all charges that the withdrawal take place.
8.2. Where it is appropriate, you will be refunded the difference between the amount already paid and the amounts referred to in 8.1.
9. Shortcomings in the implementation of services
Any claim by the Customer not timely fulfillment of contracted services shall be submitted to the Agency as soon as possible, and in any case no later than twenty (20) business days following the last day of the trip in writing and duly detailed, along with the supporting documents related to the occurrence and report copy thereof to the service provider which was the subject of complaint. Failure to timely delivery and the participation of those documents is a cause for dismissal of the Agency.
10. Failure to comply with the Agency
10.1. If through no fault facts to this Agency is unable to comply with any essential service, the Customer is entitled to give up the trip, immediately refunded all monies paid, or alternatively, to accept an amendment to the services and any price change and shall inform the Agency of its decision within four (4) working days of receipt of notification of impossibility of compliance by the Agency.
10.2. If such facts not attributable to the Agency may determine the cancellation of the trip, can you choose to participate in another trip accepting an amendment to the contract and any change in the price.
10.3. It is not due any reimbursement for services, although posts Customer provision, that chose not to use.
11. Participants Minimum
The travel program shall, in each case, the minimum number of participants. If not reached the minimum number of participants fixed, the Agency may cancel the trip, notifying the Customer at least eight (8) days in advance, being the Agency exonerated from any responsibility for the cancellation.
12. Child Policy
12.1 Children under two years of age will receive a discount, which can go up to ninety percent, on trips where air transport is used, since it does not occupy place, and where the services used in hotels, restaurants or other are paid directly by their companions.
12.2 The children from two to eleven years of age can benefit from a discount up to sixty-seven percent in air transport.
12.3 They are subject to the possible characteristics of certain trips, where such discounts are not applicable, so the client should always request information regarding the conditions for children.
13. Documentation
13.1 The Customer must have in good order all of your personal and family documents, including ID card, military documentation, authorization for a minor passports, visas and vaccination certificate and other documents required for the chosen trip that included in the travel program, with responsible for its timely achievement.
13.2. In any case the Agency may be responsible, directly or indirectly, by the refusal of visa or not the client entry clearance in any country.
14. Limitation of Liability
14.1. The Agency's liability shall be limited to the maximum amount payable to providers of transport services, in legal terms, including limitations for personal injuries that are not limited to the amount corresponding to five times the price of the service sold.
14.2. The Agency is not responsible in any way for your luggage and other assets that customers can carry whatever local means of transport in which they placed. It is recommended to customers hiring luggage insurance and its presence in the loading and unloading thereof.
14.3. In case of removal, damage or destruction of luggage, Customers must claim immediately in writing with the service provider entity and / or entity to guard whom the documents were deposited, keeping a copy of the complaint.
14.4. The responsibility of the Agency can only be implemented by the complaint stating presentation under the preceding paragraph.
15. Hours of Arrival and Departure
15.1. The times of arrival and departure in each city are indicated at the time of the respective country and in accordance with the schedules of shipping companies and therefore are subject to change.
15.2. On trips that include bus and coach the hours listed are approximate in nature.
15.3. Are except the delays caused by technical or other reasons related to the means of transport or transport companies.
16. Accommodation
16.1 The group, classification and description of the accommodation are determined by the host State. The list of hotels and apartments listed in the program is indicative, and its category. As regards housing, the following special rules apply:
16.2. Apartments: It is entirely at your own risk and the number of people information (adults and children) who will occupy the apartment. In the case of presenting more people than the reserved, those responsible for accommodation may refuse entry.
16.2. Hotels: The prices shown are per person and are based on double room occupancy. Not all hotels have triple room and are therefore placed in a double room an extra bed, which may not be of the same quality and comfort. In the case of similar rooms with two large beds and double beds, it is considered that, in most cases, triple consists only of these two beds.
16.3. Time: How indicative rule, usually the rooms can be used from 14h, the day of arrival and must be left free before 12 noon the day of departure. In the apartments, the input generally occurs at 17h the day of arrival, and they must be free before 10 am of departure date. Key collection is usually done within the office working normal hours at the reception, in place to indicate the Agency.
17. Responsibility Guarantee
17.1. Under the legislation the agency's responsibility lies guaranteed by a liability insurance in Insurer Allianz Portugal with company policy n ° 202 805 663.
17.2. Be considered as grounds for justification of the Agency disclaimer, among others, the speculative, false, or fraudulent travel by Customer, the cancellation of the trip by the Customer, the failures which occur in the implementation of attributable Customer agreement faults attributable to a third party unconnected with the provision of services provided and that they are unpredictable and inevitable character and situations due to force majeure.
18. Changes to Terms
The Agency reserves the right to change these Terms and Conditions at any time and whenever deemed necessary.
19. Customer Information Use
19.1. The Agency will not process the data for the name, address and other information about the Customer, except as provided in these Terms and Conditions.
19.2. You agree that the Agency provides the relative information to the 3rd habits and customs of Aware as a group and not including the identity or characteristics of any particular client.
19.3. The Agency may automatically process the data destined for the corresponding sending your request their administrative and statistical support and future presentation of new proposals unless the Customer does not authorize its processing, which can make by any means upon recruitment of the trip. You will, in accordance with applicable law, the right of access to your data and correction.
20. Compensation
The Customer is obliged to compensate the Agency or its suppliers for all damages arising from breach of the duties provided for in these terms and conditions, including without limitation attorneys' fees and costs.
21. Spare Provisions
21.1. If any part or provision of these General Conditions were to be found void and of no effect, keeping will be in force the remaining provisions is not affected unless its global validity if it can be concluded that the parties have not agreed on providing service or supply of the product if they had foreseen the invalidity or unenforceability of the provision.
21.2. All disputes arising from the interpretation or implementation of this Agreement shall be settled by the Court of the District of Porto, with express waiver of any other.
22. Customer Ombudsman
The Fatima Cardoso Brizio Unipessoal Lda, adhered to the Ombudsman and the mechanism for resolving disputes established by APAVT.
TRAVELER'S HEALTH
Question: Where can I check the traveler's appointment?
Answer: Please check in Portal Saúde (link), Information about appointments, international vaccination centers and European health insurance card.
Question: Before traveling to a foreign country, which health recommendations should I take into account?
Answer: If you travel to a tropical disease endemic country or inquire about any special health care, such as vaccination or other special preventive measures that should take before, during and after the trip, it is advisable timely achievement a health consultation traveler.
- The vaccine against yellow fever is mandatory in some countries and is recommended by others. Find out in good time, since vaccination should be carried out with a minimum of 10 days before the trip and is valid for 10 years;
-Transportation Always get the prescription of medicines you are taking. Remember that there are legally permitted substances in Portugal that are illegal in other countries;
- If you travel to a country of the European Union, get your European Card Insurance disease-CESD;
- Find out about the health care agreements that may exist with the (s) country (ies) of destination;
- Make a comprehensive travel insurance.
TRAVEL DOCUMENTATION
Question: What documents are required for my trip?
Answer: Make sure you have a valid passport. Some countries require a validity period which may go up to 6 months after the trip or more. If possible leave the family photocopy of the passport and the hotel where contact will be installed. Also check your credit / debit cards are accepted in the destination country;
If you travel to a country of the European Union using as a travel document your Identity Card / Citizen Card, make sure it is valid;
Timely check whether you need a visa to enter the country (ies) (s) of destination. If so do not leave without getting (s) respective (s) seen (s);
If you travel to countries with poor security conditions, to seek as much information as possible before departure and inform the embassy (s) and / or (s) Consulate (s) of Portugal in the country or countries you plan to visit, the dates for commencement the completion of travel, itinerary, overnight sites and respective telephone contacts;
Timely inquire if the country you are visiting requires the filing of the international certificate of vaccination against yellow fever. Vaccination against yellow fever should be carried out with a minimum of 10 days before the trip and is valid for 10 years;
If go riding, check that your driving license is within the expiry date and is recognized by the country you are visiting. Find out the local laws and scrupulously abide by the country's Highway Code for traveling. Remember that many countries use immediate enforcement mechanisms of the penalty due to the offense committed.
Question: Where can I find information on entry and exit of minors?
Answer: For this detailed information, please consult the website of the Foreigners and Borders Service (link)
Question: How can I be entitled to consular protection at European level?
Answer: The consular protection is valid for the following: loss or theft of passport; victim of violence or serious accident; arrest or detention; repatriation and need urgent help.
If you are a citizen of the European Union may request an embassy or consulate of another EU country:
To issue a safe-conduct;
To inform their parents and family, as well as national authorities;
To grant him the necessary protection in the event of difficulties or danger, particularly in the event of arrest, detention, accident or serious illness;
Providing the necessary assistance to carry out its evacuation or repatriation.
Requirements for payment of protection:
Be a national of one of the Member States of the European Union;
Being in a country other than the European Union member;
There is no diplomatic or consular mission of his country in the place in which it is
TRANSPORT AND LOST LUGGAGE
Question: What is permitted to be carried in hand luggage?
Answer: See all available information on the ANA website.
For more detailed information about the transport of liquids, aerosols and gels please refer to the INAC website.
Question: What should I do in case of loss or damage to baggage?
Answer: In case of delivery of damaged baggage or loss thereof, the passenger, before leaving the lobby collection of airport baggage, must submit a written complaint to the airline.
You may also submit a written complaint to the airline within seven days of the date on which the baggage was placed at your disposal. In sections of Lost Luggage / Lost and Found airport there own documents for these situations (lost baggage report / property irregulatory report / RIP). The airline will subsequently proceed with the confirmation and evaluation of damages claimed, and can arrange for repair of the case in question or to replace the same by an identical.
INFORMATION ABOUT THE DESTINATION
Question: Where can I find information about the security of the country to visit?
Answer: Please check the website: www.secomunidades.pt
Question: How do I know which time zone of the destination?
Answer: You can find this information at: www.horadomundo.com
Question: Where can I know the fate of the currency and the exchange?
Answer: All information available here.
Question: Where can I find the country's weather?
Answer: You can obtain this information at the following website: www.accuweather.com
